Please Read carefully (excluding International orders): The Food and Drug Administration (FDA) classifies CPAP/Bi-PAP/Bi-Level machines, fully assembled CPAP masks and humidifiers as Class II Medical Devices. These products require a copy of the prescription be on file prior to shipping your order to any U.S. address. You may order products prior to submitting your prescription however, it will NOT ship until we have your prescription on file. If you do not have a copy of your CPAP prescription, we offer many options allowing you to still order your products!
Please Note: When provided, we set the therapy devices (CPAP machines) to the settings listed on the prescription prior to shipping. If pressure adjustments are needed in the future please contact our Customer Service team and they can guide you through the step-by-step process. Most CPAP/BiPAP have Wi-Fi capability that allow us to change a pressure and send it to your machine. Before attempting please contact us with any questions.
Items that DO NOT require a copy of prescription.
- CPAP Mask Parts: Cushions, Accessories, etc.
- CPAP Machine Parts: CPAP Hose/Tubing, Filters, Water Chambers, Parts, etc.
- Comfort Items: Tube covers, moisturizers, comfort pads, etc
Items that DO require a copy of prescription before your order can ship.
Not sure if you need to submit a copy of your prescription? Call 1-563-459-6580 to find out.
- Sleep Therapy Devices: CPAP machines, BiPAP machines, etc.
- Humidifiers: Heated CPAP and BiPAP Humidifiers.
- Complete/Assembled CPAP Masks: All CPAP and BiPAP masks that are fully assembled and labeled RX required.
Let Us Work For You We understand the inconvenience of not being able to get an RX or a copy of your RX, that is why we are committed to go the extra mile to ensure that you get the CPAP or Bi-PAP/BiLevel supplies you need.
Don’t have your prescription? Not a problem! Please provide us with the requested information via the link below and we will work to obtain it from your physician.
If you have a prescription, we offer you 3 ways to get it to us:
Email a Copy to (______________)
US Postal Mail: Send to MVSS | 3385 Dexter Ct. Ste 102 | Davenport, IA 52807
Common Prescription Questions
Q) Who writes my prescription for CPAP or Bi-PAP/Bi-Level supplies?
A) Commonly, your sleep physician or primary care physician (family doctor) will provide your CPAP prescription.
Q) I am an international customer, do I need to submit a copy of my prescription to order?
A) It is not required, however we encourage you submit the prescription so the devices may be programmed to your personal settings.
Q) Will my original prescription work?
A) Yes. Once your prescription is on file, it is good for length of time stated on the prescription. There is no need to submit a new one unless your physician makes a pressure adjustment to your machine. Should this happen, please contact our Customer Service team to update your prescription for your file so we may better serve you in the future.
Q) If I have a machine prescription, do I need a separate prescription to purchase a mask or humidifier?
A) You should ask your physician to state all required RX items on the prescription form. A CPAP or Bi-PAP/BiLevel machine prescription will require a statement for a CPAP mask, humidifier, and machine.
Q) If I have a machine prescription, do I need a separate prescription to purchase replacement parts for masks, machines or humidifiers?
A) No. Replacement parts such as mask frames, cushions, headgear, mask parts, machine filters, water chambers and other replacement parts do NOT require a prescription for purchase.